FAQ


How long does delivery take?
US orders ship by e-packet, which is a US postal service product. US orders usually take between 12 and 20 days to arrive at their destination, but can take longer from time to time.

Worldwide orders ship by EMS. International orders usually take between 15 and 25 days to arrive at their destination depending on where you are in the World, but can take longer from time to time.

Please note that if your package gets stuck at customs, delivery may take longer. Sorry, but this is out of our control.

Can I cancel my order?
Unfortunately we cannot alter or cancel your order once it has been placed. This is because we ship your product as soon as you place your order. Therefore, please check your order carefully before purchasing.

Can I change my shipping address?
If you contact us immediately, then we might be able to do this for you. Because we endeavor to ship items out as quickly as possible, so your window for contacting us to change your shipping address is very limited. Please be sure to enter your shipping address carefully.

Can I change my order?
Unfortunately, we cannot change your order for you. We use the very popular Shopify shopping cart and unfortunately this system does not permit us to edit your order. If your order has not yet been sent to our shipping department, we may be able to cancel it for you. Therefore, please check your order carefully before purchasing.

My item is damaged. What should I do?
Take a photo and send it to us along with your order details to info@simplifish.com. We will either send a replacement at no cost or refund your money.

I received the wrong item. What should I do?
Take a photo and send it to us along with your order details to info@simplifish.com. We will either send a replacement at no cost or refund your money.

Where are you based?
We are based in Stockholm, Sweden.
Our full adress is:

Liljevalschgatan 9.
15145 Sodertalje
Sweden

020 8068 7082

Info@magictuny.com